**Last updated: 3 October 2026**
Pole Fitness Australia respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our studio, attend our classes, make a booking, contact us, or use our website and online booking services.
1. Information We Collect
Depending on how you interact with Pole Fitness Australia, we may collect:
* your name, email address, phone number and other contact details;
* date of birth or age, where required for class participation;
* booking, membership and class attendance information;
* payment and transaction information;
* emergency contact details;
* information you provide about injuries, medical conditions, physical limitations or other matters relevant to your safe participation in classes;
* information provided through enquiries, feedback or other communications;
* photographs or videos taken at the studio or during studio activities, where applicable; and
* technical information about your use of our website, such as IP address, browser type and website activity, where collected by our website or service providers.
We collect information that is reasonably necessary for operating our studio and providing our services.
2. How We Collect Your Information
We may collect personal information:
* directly from you when you make a booking or create an account;
* when you attend a class or communicate with us;
* when you complete booking forms, waivers, health declarations or other studio forms;
* through our website and online booking system;
* when you contact us by email, phone, text message or social media;
* when you make a payment or purchase a class, membership or other service; and
* through service providers that assist us with bookings, payments, communications, website services or other business functions.
Where reasonably practicable, we collect personal information directly from you.
3. How We Use Your Information
We may use your personal information to:
* process and manage your bookings;
* provide classes, memberships and other studio services;
* communicate with you about your bookings, classes, schedule changes and other studio matters;
* process payments and manage your account;
* maintain emergency contact and safety information;
* respond to enquiries and provide customer support;
* manage and improve our studio operations and services;
* send information about classes, events, promotions and other studio services where permitted;
* manage photographs and videos in accordance with applicable consent;
* comply with legal, regulatory, insurance or other obligations; and
* protect the safety, rights and property of our clients, instructors and studio.
We will not use your personal information for unrelated purposes unless permitted or required by law.
4. Health and Sensitive Information
Because pole and aerial activities involve physical activity, we may ask you to provide information about injuries, medical conditions, physical limitations or other health-related matters where this information is relevant to your participation and safety.
Health information is sensitive information under Australian privacy law. We will take reasonable steps to protect this information and will only collect, use or disclose it where reasonably necessary and in accordance with applicable privacy laws.
You should let us know if information relevant to your safe participation changes.
5. Photos and Videos
From time to time, photographs or videos may be taken at the studio or during studio activities for purposes such as studio promotion, social media, website content, advertising or class documentation.
Where appropriate, we will seek consent before using identifiable images of clients for promotional purposes.
If you do not wish to appear in promotional photographs or videos, please let us know.
We also ask clients to respect the privacy of others and not photograph or record another person without their permission.
6. Disclosure of Personal Information
We may disclose personal information to third parties where reasonably necessary to operate Pole Fitness Australia or provide our services.
These third parties may include:
* online booking and membership system providers;
* payment processors and financial service providers;
* website, email, SMS and other communication providers;
* technology and IT service providers;
* professional advisers, such as accountants, lawyers and insurers;
* contractors or service providers who assist with studio operations; and
* government agencies, emergency services or other parties where required or authorised by law.
We do not sell your personal information to third parties.
7. Overseas Service Providers
Some of the technology and service providers we use may store or process personal information outside Australia.
Where applicable, we will take reasonable steps to ensure that personal information is handled appropriately and in accordance with applicable privacy obligations.
8. Security of Your Information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
We use appropriate security measures for the systems and services we use to manage personal information. Access to personal information is limited to people who need it for legitimate business purposes.
However, no method of storing or transmitting information can be guaranteed to be completely secure.
9. Retention of Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to provide our services, to meet business and legal requirements, or to resolve disputes.
When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it, subject to any legal or other obligations requiring us to retain it.
10. Accessing and Correcting Your Information
You may contact us to request access to personal information we hold about you.
You may also ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before providing access to or changing personal information.
11. Marketing Communications
We may send information about classes, memberships, events, promotions and other Pole Fitness Australia services where permitted by law.
You can unsubscribe from marketing emails by using the unsubscribe option provided in the communication or by contacting us directly.
Even if you opt out of marketing communications, we may still contact you about your bookings, payments, account, classes or other necessary studio matters.
12. Website and Cookies
Our website may use cookies and similar technologies to support website functionality, understand how visitors use our website and improve our services.
These technologies may collect information such as your browser type, pages visited and general website usage information.
You can adjust your browser settings to refuse or limit cookies, although this may affect some website functionality.
13. Privacy Enquiries and Complaints
If you have a question, concern or complaint about how Pole Fitness Australia has handled your personal information, please contact us.
We will review your concern and respond within a reasonable period.
If you are not satisfied with our response, you may have the right to make a complaint to the **Office of the Australian Information Commissioner (OAIC).
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or privacy practices.
The most current version will be published on our website, with the date of the latest update shown at the beginning of the policy.
15. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact Pole Fitness Australia.