Payments, Refunds, and Private Lesson Policy
Course Payments
Full payment for all courses is required prior to the course commencement date. We are not obligated to provide a refund if you change your mind or cannot attend due to personal circumstances, work commitments, or other reasons beyond our control.
Refunds or Transfers
Refunds or transfers to another term will only be considered in cases of illness or medical incapacity. In such cases:
- A credit for the remaining value may be issued (valid for 12 months), or
- A refund may be provided with a $30 administration fee deducted.
To be eligible, you must provide:
- Written notice, and
- A valid medical certificate confirming your inability to attend.
Final decisions are at the discretion of Pole Fitness Australia management.
Cancellations by Pole Fitness Australia
Pole Fitness Australia reserves the right to cancel or alter a class up to and including the course start date if there are insufficient bookings. If this occurs, we will attempt to offer alternative dates or times. If no suitable option is available, a refund may be issued at the discretion of management.
Catch-Up Classes
Students are strongly encouraged to attend all scheduled classes. In the event of a missed class:
- A catch-up class may be offered if available (subject to space and scheduling).
- Catch-ups will not be individually scheduled and must be completed within the same term. Catch-up classes cannot be rolled over to another term.
Private Lessons
- Booking: A 50% deposit is required at the time of booking to secure your private lesson.
- Cancellation: Cancellations or rescheduling must be made more than 24 hours in advance. Changes made within 24 hours will incur a 50% lesson fee penalty.
- No-Show: Failure to attend without prior notice will result in the full lesson fee being charged.
- Late Arrivals: Lessons will begin and end as scheduled. If you arrive late, your lesson will be conducted within the remaining time.
Feedback and Suggestions
We welcome all feedback—please speak directly with a staff member or email us at polefitnessaustralia@gmail.com. Anonymous feedback forms are also available at reception.
The Team at Pole Fitness Australia