Payments and Refund Policy
Full payment for courses is due prior to course commencement. We are not required to provide a refund if you change your mind or are unable to attend your class due to changes in personal circumstances, work commitments or other reasons beyond our control.
Refunds or the transfers of fees to another term will not be granted under any circumstances except for:
- Courses cancelled due to student’s ill health can be credited for the remaining value which must be used within 12 months. Alternatively a refund can be provided and a $30.00 administration fee will apply. In order to receive these credits you must give written notice and a medical certificate that confirms that sickness or incapacity. The decision to refund or re-credit will still remain at the discretion of Pole Fitness Australia Management.
- If Pole Fitness Australia have to cancel a course. See below:
Cancellations at the discretion of Pole Fitness Australia
Pole Fitness Australia reserves the right to change or cancel a class up to and including the date of the course if sufficient bookings have not been received. In the event of a class or course being altered or cancelled, every effort will be made to avoid inconvenience by offering alternative dates and times. If we are not able to offer a suitable alternative class, a refund will only be granted at the discretion of Pole Fitness Australia Management.
Pole Fitness Australia strongly recommends that you attend all of your booked classes, however in the event that you are unable to attend your enrolled class, a catch-up class may be offered (if available; catch-up classes will not be individually scheduled) as an alternative class of equivalent value. All catch-up classes must be taken in the same term and cannot be transferred / rolled over to another term. We are unable to schedule catch-up classes.
A $50 deposit fee is required to reserve your space in a course at the time of booking with the balance payable on or before the first day of your course. Deposits paid prior to the commencement of the course are transferrable but not refundable. Until a deposit has been received, we reserve the right to offer the place to another student
Feedback and Suggestions
If a student feels dissatisfied with some aspect of Pole Fitness Australia service, you are encouraged to first speak to the person responsible, for example the teacher if it is a class issue or the receptionist if it is an administration issue. If the student has attempted to resolve the matter informally, but is not satisfied with the outcome then you may choose to discuss it with the Studio Manager and you may be accompanied or assisted by a support person during that time. Students can be confident that there will be no negative consequences from doing so. The Manager will consider the problem and reply with an outcome within 5 working days of the meeting. If you prefer to put your concern in writing then please send it to firstname.lastname@example.org. We are very happy to hear all feedback as this helps to continually improve our service. Anonymous feedback forms are available at reception should you wish to comment.